Last updated: November 2026
Rise Web Design ("we", "us") is a Perth-based web design business run by Jake and Louis. This policy explains what personal information we collect, how we use it and how you can access it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Information We Collect
When you send an enquiry through our contact form, we collect your name, business name, phone number, email address and anything you include in your message. If you call or email us, or become a client, we may also keep details needed to deliver your project, such as logins, content and invoicing details.
When you browse the site, we collect anonymous usage information, such as the pages you visit, the device and browser you use and roughly where you're visiting from. This helps us understand how the site is used and improve it.
How We Use Your Information
We use your information to respond to enquiries, prepare quotes, deliver and support the services you've asked for, send invoices and keep in touch about your project. We don't sell your information, and we don't share it with anyone for their own marketing.
Services We Use
We use a small number of trusted providers to run this website:
- Cloudflare hosts the website and provides privacy-friendly visitor statistics.
- Web3Forms delivers contact form submissions to our inbox.
- Google Analytics helps us understand how visitors find and use the site. It uses cookies, which you can block in your browser settings without affecting how the site works.
Some of these providers may store data outside Australia. We only use providers with recognised security and privacy practices.
Keeping Your Information Safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and only keep it for as long as we need it for the purposes above or as required by law.
Accessing or Correcting Your Information
You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing info@risewebdesign.com.au. We'll respond within a reasonable time.
Complaints
If you have a concern about how we've handled your information, please contact us first and we'll do our best to sort it out. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact Us
Questions about this policy? Email info@risewebdesign.com.au or call 0411 403 551.